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Our Services

Below are our services with descriptions:

Training Programs
Supervisor / Managers

• Effective Communication Skills
o The first, and absolutely most important quality you must have as a supervisor is the ability to communicate. No goals, team spirit, or satisfaction can be attained if you are not a good communicator. The necessity to interact with your superiors, peers, and subordinates is essential to the growth and development of the supervisor and the organization. The seminar guides you in recognizing and understanding the importance of filters, feedback, and style as the keys to communication success.

• Positive Office Politics
o Positive Work Place Politics teaches you how to identify the actions of workplace politics. Learn to build more constructive relationships with your co-workers by making better use of persuasion, cooperation, and collaboration. It will also help you identify negative politics, and how to combat it effectively. The ultimate outcome of Positive Work Place Politics is to be able to build a strong dedicated support network to help you achieve your organization’s goals.

• Leadership / Motivation
o Leadership qualities are the essential ingredient of worker productivity. The challenges and complexities of leading employees can be a rewarding or frustrating experience. Understanding and using leadership and motivational theories can be the key to success. And, the manner in which we lead is paramount to achieve employee respect loyalty and workability. Learn your leadership style, and how to best utilize it. Discover what motivational tools are best suited for you and your organization.

• Teamwork
o Teamwork works! With the arrival of new technologies and philosophies the importance of teamwork had been overlooked. However, the concept has returned and been redefined as vital to business success, proven by employee satisfaction and healthy bottom line results. We will show you how to organize your team, and pool your talents. The result, success and job satisfaction is experienced by all.

• Time Management
o Time, the Great Equalizer. There is the same amount of time in the day for all. Yet, some show tremendous productivity while others struggle to get through a day. Time savers, organization, and delegation are the areas of concentration that will enable us to use our precious time more profitably.

• Conflict Management/Problem Solving
o Conflict Management/Problem Solving are part and parcel to any supervisor’s job. Our services would not be needed if there were no conflicts and problems. The way we identify and resolve them is the difference in maintaining top quality staff and achieving company goals or failure. Positive resolutions are the goals of all conflicts and problems. We teach the tools necessary to achieve them.

• Self-Motivation
o In today’s world we hear so much about motivating those around us. Yet, when and how do we maintain our own motivation? This program helps you to keep focused on turning your ideas into realities by using a proven motivational format.

• Managing Change
o The need for constant change is not only required for growth, but also needed for survival in a competitive business environment. Unfortunately, change is also the major cause of stress and conflict within any organization. We cannot eliminate change, but we can learn to cope with it. And even enjoy it, by using the steps of “change awareness” provided to you.

• Business Etiquette For The Professional
o Business etiquette makes all the difference in how your customer perceives your organization. And, how likely they will do business in the future. From opening an interaction with a customer, conducting and then ending the interaction on a positive note, there are many ingredients needed to be successful. The need for internal business etiquette (serving your fellow employees) is also addressed in this program. The combination of these two important areas of etiquette provides an atmosphere of professionalism that will create and deliver the quality customer service necessary for success.

Customer Service Training
• Quality Service Strategies
o Treating the customer the way you want to be treated. Creating relationships and loyalties. Knowing what the customer wants, and giving it to them with courtesy and efficiency. Defusing the irate customer. Greater job satisfaction, increased business, and greater profitability accompany quality customer service. Through an in-depth discussion of attitudes, problem solving, business etiquette, and professionalism, the participant will learn the tools necessary to achieve the goal of Quality Customer Service.

• Telephone Etiquette
o Possibly the most important and the most difficult way for us to communicate with our customers is by telephone. Our professionalism, personality, and the ability to do business, must be directed over a telephone line. The telephone etiquette program makes you aware of your communication style. Helps you recognize your customer’s communication style. Shows you how to make your voice personality reach the caller, and most importantly, the mechanics of telephone skills. Handling incoming/outgoing calls, placing a caller on hold, transferring calls, taking/leaving messages, and ending the call.

• Handling The Difficult Customer
o We want our customers to be happy and satisfied all the time. Unfortunately, that is not always the situation. Problems arise. People make mistakes. Our customers feel frustration and anger, or a loss of control. Handling problems and situations to everyone’s satisfaction requires courtesies and a systematic approach to problem solving. And the ability to diffuse the situation is essential. Our six step plan for handling an irate customer lets us solve the customer’s problems and frustration. Relieves our anxiety when confronted with a situation. And shows us how to end the interaction on a positive note.

Business Development
Reap the Rewards of a Solid Strategy
• Many times our approach to a marketing campaign is based on emotional considerations rather than planned outcomes. Success in a marketing campaign begins with analyzing and discussing our target markets and their expected activity. After all data is gathered we are able to take the most important steps in our marketing campaign analysis.

• Retention – Keeping the customers we have
• Expansion – Increasing our customer base
• Attraction – What makes us better than the rest
• Profitability – How our bottom line is affected

These topics are discussed, analyzed, and recommendations are made in this highly participative program.

• Understanding Generational Differences
o Understanding and using the clues that motivate the four generations is necessary for success. Creating products to fit their needs; and, most importantly, being able to sell our current products and services by appealing to the very nature of the generational types. Generational motivators, de-motivators, and needs are the focal points of the program.

Teller Skills Program
• Tellers serve more customers than any other employee. Therefore, the need for teller training is always present. Through a comprehensive teller training program, turnover can be reduced, customer service enhanced, and the amount and frequency of teller differences substantially improved. The program includes:
• Product Training
• Cash Handling
• Negotiable Instruments
• Deposit Account Ownership
• Basics of Deposit Regulations
• Deposit Insurance

Platform Conversion Training

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