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Possibly the most important and the most difficult way for us to communicate
with our customers is by telephone. Our professionalism, personality, and
the ability to do business, must be directed over a telephone line. The
telephone etiquette program makes you aware of your communication style.
Helps you recognize your customer’s communication style. Shows you
how to make your voice personality reach the caller, and most importantly,
the mechanics of telephone skills. Handling incoming/outgoing calls, placing
a caller on hold, transferring calls, taking/leaving messages, and ending
the call |
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